FAQ
Answers to the most frequently asked questions about ordering and our range. Can't find the answer? Write to us.
How do I place an order?
Select the products, add them to the basket, then proceed to checkout and enter your billing details and delivery address. Once the order has been placed, you will receive a confirmation by email.
Can I negotiate the price?
Yes, we prepare individual quotations for orders above PLN 400 net and for public sector bodies. Please use the "Request for Quotation" form or contact us directly.
Which payment methods do you accept?
We accept traditional bank transfer, BLIK and payment cards (via the PayU payment gateway). Deferred payment on invoice is available to registered businesses and public sector bodies.
What are deferred payments?
Deferred payments allow you to pay for your order after it has been delivered, usually within 14, 21 or 30 days. This option is available to registered public sector bodies and businesses, subject to verification.
How long does delivery take?
The standard delivery time for products in stock is 5–10 working days. Made-to-order products (e.g. non-standard RAL colours) take 14–21 days.
Do you offer delivery with installation?
Yes, we offer an installation service for playground equipment and large items of urban furniture. The installation price is quoted individually.
Will I receive a VAT invoice?
Yes, every order is confirmed with a VAT invoice. If the invoice details need to be changed after the order has been placed, please contact us at info@urbanaflex.com.
Do you hold certificates?
Yes, many of our containers comply with EN 840 and RAL-GZ 951/1, and our playground equipment complies with PN-EN 1176. Technical documentation is available on the pages of the products for which it exists, and we can include it with a quotation on request.
Can I return a product?
Consumers have a 14-day statutory return period. For businesses and custom orders, the terms are set out in the contract.
What happens if goods are damaged in transit?
In the event of damage, please complete a damage report with the courier and contact us without delay. We will replace the product with a new one.